Faq

We accept returns for items in unused and original condition within 7 days of purchase. Returns must be made via mail. Damaged or defective items can only be returned in-store. Gift returns with a receipt will be issued store credit or a gift card for the purchase amount.

We offer standard and express shipping options. Delivery times may vary based on location. Orders are processed within 1-2 business days. Tracking information will be provided once your order ships.

We stand by the craftsmanship and quality of our gold jewelry. Our warranty covers does not extend to damage from normal wear and tear, accidental damage, or improper handling.

Once your order is shipped, you will receive an email with a tracking number. You can use this to track your package on our website or the carrier’s tracking portal.

We do not accept exchanges by mail. If you need an exchange, please return the original item in-store and place a new order separately. In-store exchanges may be available based on stock availability.

Refunds take up to 7 business days to process after we receive your returned item. You will receive an email confirmation once the refund is issued. Refunds will be processed to the original payment method.

• Contact us with proof of purchase and clear photos of the issue.
• We will assess the claim and determine if it qualifies for a repair or replacement.
• If eligible, we will provide repair services free of charge within the warranty period.

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